Groupon Reviews

1.2

/5.0

45 customer reviews

2 %

reviewers recommend

Groupon

Groupon, known for its discounted deals and local experiences, is rated 1.2 out of 5. The rating reflects how budget-conscious consumers and deal seekers view their experience with Groupon. Reviews of Groupon are verified before publication.

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45 Reviews on Groupon

by Jamie931

Sep 18, 2022

No means of contacting them

No means of contacting them. Try to cancel groupon same day, no option on website so i chose to do chat. Bot message comes back saying ‘Busy and chats will be delayed” every time…. Its their standard message. Then comes response after 3 hrs… m looking into this issue and will do anything to help you. Then a silence of an hour… then again m looking into this issue and then gone… nothing.
Tried opening another chat same issue… a deliberate case of customer avoidance

by Tony A.

Sep 17, 2022

Groupon Profits Off Cruelty, Boycott.

For several years Groupon has continued to ignore consumer's concerns regarding the cruel animal acts its website continually profits from, refusing to end the systemic abuse promoted from the deals its website offers. By manipulating the public and choosing to disregard sponsorship partners with numerous citations, I cannot recommend this company to anyone - I will be boycotting until radical changes are made, and continue to encourage others to do the same. I highly recommend checking out World Animal Protection's recently released report, "Devastating Deals: How Groupon Rakes in Profits from Wild Animal Exploitation."

by Maurice J.

Sep 15, 2022

Discriminatory Shipping Policy

Delivers to uk mainland… but not Inverness. Tired of being discriminated against, it doesn’t cost me anything extra to post to the far south of England. It doesn’t cost more to post here. Absolute nonsense.

by Walker422

Sep 14, 2022

I ordered 2 bracelets in error

I ordered 2 bracelets in error. I then realised that they had my previous address, which I had changed but clearly not well enough. Within 1 minute I tried to cancel my order. After 5 days of emails to Group on and the supplier I reached a dead end, and my money is gone. Group on kept telling me to go to the supplier, the supplier took my money but did not respond to emails. I am now out of pocket, out of items and out if faith. I appreciate these were my errors but the inability to cancel anything within an hour is very shady. DO NOT USE if you require a fair and customer based service. The Supplier is the Londonxchainstore. If GroupOn recommend a company we base our purchases on trust. Amazon always support customers with refunds on companies who sell through them. Whereas GroupOn don't.

by Lambert840

Sep 12, 2022

Groupon has the worst security and…

Groupon has the worst of the worst security and worst customer service and there is no number to contact them. Got hacked and and thieves changed info in my account along with $455.72 in groupon bucks and they give me the run around about having escalated the issue but no one has gotten back to me after 6 different times i reached out . Also they have no measures to lock down your account in place so the thieves are allow free run with your information. Do not store any payment info with groupon. Google them. They have the worst security measures and can't be trusted. Does anyone know of better ways to deal with them ? All their phone numbers tell you to go online for help and hang up on you. I am never using groupon again. The worst business out there and you get no help. My account is still under hackers email and i got zero help. Groupon on it's own is a fraud for allowing it to go on. Anyone want to start a a joint lawsuit ?

by Kristina Knight

Sep 07, 2022

I recently bought a Groupon for 2 60…

I recently bought a Groupon for 2 60 minute messages at $68.00 dollars a piece and after finding out the messages therapist. Didn't do couple massages I refund it my order. Now Groupon policy on refunds is that as long as the Groupon says so in the fine print you will be refunded. The customer service Angelo a Groupon pretty much told me all they can offer me was some Grouponbucks are an exchange on a different Groupon. I didn't want neither and wanted my actual money returned to me. I have bought from Groupon in the past and thought they were a reliable and trustworthy bussiness. But after recent events I will no longer be a purchase of Groupon.

by Watkins636

Sep 07, 2022

I’m only giving 1 Star as a 0 rating is…

I’m only giving 1 Star as a 0 rating is not an option. I’m done with ordering from Groupon. The 96 pack of AAA batteries I ordered on Groupon were never provided. Now the 3 packages of Bully Sticks of which Groupon is peddling turns out to be a Scam.

by Landon483

Sep 06, 2022

My account was hacked and on the day…

My account was hacked and on the day the hackers ordered off my account using my Groupon Bucks I contacted Groupon and all the Merchants. They all sent out the orders to the scammer (totally different address then mine) and all I could get for help from Groupon is a bot saying the purchases looked valid. Horrible customer service!!!!! and never received my Groupon Bucks back. Lost over $$300!!!

by Larry586

Sep 05, 2022

Groupon sucks

I clicked on an ad to purchase tickets for the summit and they sold me tickets for one world observatory, a completely different attraction. The. Refused to issue a refund because of their fine print. Groupon is a scam and a completely unethical company. Do not do business with these scumbags.

by Dana G.

Sep 05, 2022

Could not care less attitude

Have used Groupon without any issues over the years HOWEVER my latest experience was an unmitigated disaster, the agents really could not care less. I attempted to purchase vehicle breakdown cover of the groupon site, however the voucher was not accepted by the merchant. After a long chat to someone overseas i was offered a refund and told to try again the next day! The whole fiasco was repeated the following day without any explanation offered. Bye Groupon, anothe lost customer.

Groupon Q&A

Any one paid for the online nail course?

Sorry, I have not made this purchase. I, personally, have had no problems with anything I have purchased from Groupon. The customer service people exhaust every effort to make sure you are happy with your purchase.

by Wallace - June 06, 2016

Remember an on line course is going to be whatever you get out of it. Don't expect more than what you pay for they are very basic and if a certificate is given at the end it probably won't mean much

by Joe Ray - June 06, 2016

No, sorry, I didn't but that.

by Dana918 - June 05, 2016

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Are the courses advertised on groupon real?

Yes they are real. Check to see if certification is included or if you have to pay extra. I took the nutrition course and it was good, but they have deadlines to meet and I had to put it off and the course expired, so when you sign on to do the course, make sure you can do it before the deadline or you will not get credit and will lose your money. The courses are good. Go directly to the website of the course first though to see if you can get it cheaper. Coursera also offers free courses and you can pay to get certified at any time during the course.

by Andrea H. - February 05, 2016

Sorry, but I have no experience of Groupon's courses, only their garden furniture! Nic

by Kim W. - February 05, 2016

I purchased a excel course. Training was true to advertisement. Very helpful.

by Sebastian792 - February 04, 2016

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Is this a safe and legitimate website

NO IT IS NOT. They will rob you! The first purchase I made was for the beauty bar. I tried to call the number on the groupon and it was some ladies apartment and personal line. So then they refund me and I purchase a hotel room. Was it the right place? No! When I went they said they were not affiliated with the groupon! I tried to reach out to groupon they told me it was out of their hands. If you don't mind taking a risk. Go ahead. But don't like the prices blind you.

by Julie P. - May 16, 2021

They are legit until you have a problem and then they act like con artists lying and twisting their "policy" any which way in order to not refund anything. I will never use them again! The injustice I experienced is so ridiculous I would have gladly paid full price for tickets to the fair than to deal with their shifty customer service. When I tell you that they're the WORST, I mean it! Total scum bags! I'm going out of my way to let people know just how pathetic they are! I lost $42, but it's more about the principle. I feel bad for others on this site who have lost in the hundreds! I wish Groupon would be wiped from the face of the earth. They are a joke!

by Frank Bell - June 12, 2019

Absolutely not. This website is a scam. Their customer service is a joke and none of them try to even work with you if theres an issue. They will try everything and give you multiple different stories on why you cant get a refund even if its not in the fine print. Theyre pretty legit until you want your money back then they are not at all willing to work with you.

by Kurt H. - December 30, 2017

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I am waiting for a refund from something I returned at the beginning of October. Every time I ask about it, I am given an apology and a promise of a refund within 5-7 working days. No refund arrives. Today I received an email telling me the 5-7 days have not yet elapsed. I am more than annoyed and have said so, explaining the history and copying emails. Should I report this as fraud, or what should I do? Thanks for your help!

Speak with the customer rep with facts and ask them to put you to the manager. The manager will respond faster

by Vincent672 - November 23, 2015

I would report them. They are horrible. I got my credit card company involved, it's still pending, but at least a credit card company has more resources and more clout than I do. I've also written to groupon telling the names of supervisors I spoke with and how unprofessional and mean they where.

by Eddie977 - November 22, 2015

Report them. They do this constantly and people need to know. Do some reviews, tell them you have then reviews. Feedback is the only thing that might change them.

by Tammy Armstrong - November 21, 2015

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Hi. I would like to know what merchants are saying about Groupon.

I Am not a merchant but have not had a problem with the merchants that advertise through Groupon.

by Bill650 - November 15, 2015

Groupon is one of the worst companies I have ever dealt with. If you want your identity stolen, go ahead and sign up to do business with them. Isign ed up for a coupon once and my email was flooded with scammers trying to cheat me.

by Kenneth484 - November 10, 2015

I usually call the merchants I am interested in before buying the coupons, and ask them if the groupon coupons work, and how much more I have to pay. You could do the same, contact the merchants you are interested in and ask them how groupon works for them?

by Wilson800 - November 09, 2015

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